Privacy Policy

PRIVACY POLICY

Last updated: 10/01/2026

This Privacy Policy explains how Epidermia Aesthetic Solutions Private Limited ("Company", "we", "us", "our") collects, uses, stores, shares, and protects personal data of users of www.dermamd.in (the "Platform"). This Policy is drafted in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

This Privacy Policy applies only to dermamd.in. Any clinic-related consultations or services accessed via external links are governed by separate policies of the clinic website.

1. Who We Are

The Platform is owned and operated by Epidermia Aesthetic Solutions Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at B154, Shravan Building, Tarangan Society, Kusumagraj Marg, Samata Nagar, Thane – 400606, Maharashtra, India.

2. Applicability & Consent

By accessing or using the Platform, placing an order, creating an account, or communicating with us, you consent to the collection and processing of your personal data in accordance with this Privacy Policy.

If you do not agree with this Policy, please do not use the Platform.

3. Categories of Personal Data We Collect

We may collect the following categories of personal data:

3.1 Information You Provide

Name, phone number, email address
Shipping and billing address
Account login credentials
Order details and purchase history
Bank details (only for processing refunds, especially for COD orders)
Communications sent to us via email, WhatsApp, phone, or chat

3.2 Automatically Collected Information

IP address, device information, browser type
Cookies and similar tracking technologies
Usage data such as pages viewed and interaction patterns

3.3 Third-Party Sources

Payment confirmation and transaction status from payment gateways
Delivery status updates from logistics partners

4. Purpose of Data Processing

We process personal data for the following purposes:

Order processing, shipping, delivery, cancellations, returns, and refunds
Customer support and grievance redressal
Transactional communications (order confirmations, delivery updates, refund notifications)
Marketing communications (offers, product launches, promotional campaigns), where permitted by law
Fraud prevention and security monitoring
Improving platform functionality and user experience
Legal, regulatory, and compliance obligations

5. Marketing Communications

You may receive marketing communications from us via email, SMS, or WhatsApp. You may opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us at support@dermamd.in. Transactional communications may continue even if you opt out of marketing messages.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable essential site functionality
Analyse traffic and usage patterns
Improve marketing effectiveness

You may control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

7. Data Sharing & Disclosure

We may share personal data only on a need-to-know basis with:

Payment gateway service providers
Logistics and delivery partners
Technology and analytics service providers
Customer communication platforms (email, SMS, WhatsApp)
Government or regulatory authorities where required by law

We do not sell personal data to third parties.

8. Cross-Linking to Clinic Website

The Platform may contain links to clinic websites for booking medical consultations. Personal data collected on dermamd.in is not automatically shared with clinic platforms. Any data shared after redirection is governed by the clinic website’s privacy policy and requires separate consent.

9. Data Security

We implement reasonable technical and organisational safeguards to protect personal data against unauthorised access, misuse, loss, or disclosure. While we strive to protect data, no system can be completely secure.

10. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal and regulatory obligations, including accounting and tax requirements.

11. Your Rights Under DPDP Act

Subject to applicable law, you have the right to:

Access personal data
Request correction or updating of personal data
Withdraw consent for marketing communications
Request grievance redressal

Requests may be submitted to support@dermamd.in.

12. Children’s Privacy

The Platform is intended for use by individuals who are legally competent to contract. We do not knowingly collect personal data from children without parental consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Platform and will be effective upon publication.

14. Grievance Redressal

Grievance Officer:

Name: Abhishek Oka
Email: support@dermamd.in
Address: Derma MD Clinics, Ground Floor, Vaidya Bungalow, MG Road, Naupada, Thane – 400602